Refund Policy | Prostate PQ by Theralogix

Refund Policy

We stand behind Prostate PQ — here's everything you need to know about returns and refunds

Home / Refund Policy
Last Updated: March 9, 2026  |  Effective Date: March 9, 2026

Refund Policy at a Glance

30 Days

Return Window

Unopened bottles may be returned within 30 days of purchase for a full product refund.

Store Credit Option

Unopened products returned after 30 days may be eligible for store credit at our discretion.

Damaged Orders

If your order arrives damaged or incorrect, we'll send a replacement or issue a full refund — no return required.

How to Request a Refund: 4 Simple Steps

1

Contact Us by Email

Email [email protected] with your order number and reason for return within 30 days of purchase.

2

Receive Return Instructions

Our support team will respond within 2 business days with a return authorization and shipping instructions.

3

Ship the Product Back

Pack the unopened bottle securely and send it to the return address provided. Keep your tracking number.

4

Receive Your Refund

Once we receive and verify the return, your refund will be processed within 5–10 business days to your original payment method.

Table of Contents

Quick Navigation

  1. Policy Overview
  2. Refund Eligibility
  3. Non-Refundable Items
  4. Damaged or Incorrect Orders
  5. The Return and Refund Process
  6. Refund Timeline
  7. Store Credit Option
  8. Shipping Costs
  9. Order Cancellations
  10. Returns for Third-Party Purchases
  11. Contact Our Support Team

1. Policy Overview

At Prostate PQ by Theralogix, we want every customer to feel confident in their purchase. We believe in the quality of our products and back them with a fair, transparent refund and return policy.

This Refund Policy applies to all purchases made directly through https://prostatepq.com. It governs your rights and obligations when requesting a return, exchange, or refund for Prostate PQ products.

Our Commitment: If you are unsatisfied with your purchase for any reason, we encourage you to contact our support team. We will work with you to find the best resolution — whether that is a return, a replacement, or store credit.

This policy should be read alongside our Terms and Conditions and Privacy Policy, both of which form part of your agreement with us.

2. Refund Eligibility

To be eligible for a refund, your return must meet the following conditions:

  • The return request must be initiated within 30 days of the original purchase date.
  • The product must be unopened, with the original seal intact and in its original packaging.
  • The product must be in resalable condition — free from damage, tampering, or signs of use.
  • You must provide your original order number and the email address used at the time of purchase.
  • The return must be authorized by our support team before the product is shipped back to us.
Scenario Refund Status Notes
Unopened bottle returned within 30 days ✔ Full Refund Product price refunded; original shipping excluded
Unopened bottle returned after 30 days ◑ Store Credit Eligible for store credit at our discretion
Opened bottle ✘ Not Eligible Health and safety regulations prevent resale
Damaged or defective product on arrival ✔ Full Refund or Replacement Report within 7 days with photo evidence
Incorrect item received ✔ Full Refund or Exchange We cover return shipping for our error
Order lost in transit (confirmed) ✔ Full Refund or Reship Contact us within 14 days of expected delivery
Duplicate order placed in error ✔ Full Refund Contact us before the order ships for fastest resolution

3. Non-Refundable Items

The following items and circumstances are not eligible for a refund:

  • Opened bottles: Due to the consumable nature of dietary supplements and for health and safety reasons, we cannot accept returns of any opened product, regardless of how much has been used.
  • Products not purchased from prostatepq.com: If you purchased Prostate PQ through Amazon, Walmart, or another third-party retailer, the return must be initiated through that retailer. We cannot process refunds for purchases made outside our website.
  • Products returned without prior authorization: Returns sent to us without a return authorization from our support team will not be processed and cannot be refunded.
  • Purchases beyond the 30-day window (for full refunds): Orders placed more than 30 days ago are not eligible for a cash refund, though store credit may be available at our discretion.
  • Original shipping and handling fees: Shipping costs are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
Please Note: We are not able to make exceptions to the opened-bottle policy. This applies regardless of how many tablets remain or how long the product has been used. We appreciate your understanding, as this policy exists to ensure product safety and integrity for all customers.

4. Damaged or Incorrect Orders

We take great care in packaging and shipping every order. If your Prostate PQ arrives damaged, defective, or if you receive the wrong item, we will make it right — at no cost to you.

What to do if your order arrives damaged or incorrect:

  • Contact us at [email protected] within 7 days of receiving your order.
  • Include your order number and a clear description of the issue.
  • Attach photographs of the damaged product, damaged packaging, or incorrect item received.

Upon verification, we will offer you the choice of:

  • A full replacement shipped to you at no charge, or
  • A full refund to your original payment method, including any shipping fees paid.
No Return Required for Damaged Items: In most cases, you will not need to return a damaged or defective product. We may ask you to dispose of it responsibly. Our priority is resolving your issue quickly and fairly.

5. The Return and Refund Process

Follow these steps to initiate a return and receive your refund:

  1. Submit a return request: Email [email protected] with your full name, order number, purchase date, and the reason for your return.
  2. Receive return authorization: Our customer support team will respond within 2 business days with a Return Authorization (RA) number and the return shipping address. Do not send the product back before receiving this authorization.
  3. Package and ship the product: Securely pack the unopened bottle in its original box if possible. Write your RA number clearly on the outside of the package. We recommend using a trackable shipping method and retaining your receipt, as we are not responsible for returns lost in transit.
  4. We inspect the return: Once we receive the package, our team will inspect the product within 3–5 business days to confirm it meets eligibility requirements.
  5. Refund is issued: Upon approval, your refund will be processed within 5–10 business days to your original payment method. You will receive an email confirmation when the refund has been initiated.
Important: Always request return authorization before shipping anything back. Unauthorized returns cannot be tracked, processed, or refunded and will be returned to sender where possible.

6. Refund Timeline

Here is a typical timeline from the moment you contact us to when you see the refund in your account:

Days 1–2
Support team responds with return authorization
Days 3–7
You ship product back; transit time varies by carrier
Days 8–17
We inspect return and process your refund within 5–10 business days

After we process the refund, your bank or card issuer may take an additional 3–7 business days to post the credit to your account, depending on your financial institution. Total time from initial contact to seeing the refund in your account is typically 10–21 business days.

If you have not received your refund after 21 business days from our confirmation email, please contact us and we will investigate immediately.

7. Store Credit Option

If your return falls outside the 30-day window but the product is still unopened, you may be eligible for store credit instead of a cash refund. Store credit decisions are made at the discretion of our customer support team on a case-by-case basis.

Store credit issued by Prostate PQ:

  • Is applied to your account and can be used on any future order at prostatepq.com.
  • Does not expire and carries no fees.
  • Is non-transferable and cannot be exchanged for cash.
  • Will be applied automatically at checkout when your account is logged in.

To request a store credit evaluation for a return outside the 30-day window, please contact us at [email protected] and we will review your situation.

8. Shipping Costs for Returns

Return shipping costs are handled as follows:

  • Standard returns (change of mind, within 30 days): The customer is responsible for return shipping costs. We recommend using a trackable shipping method and retaining proof of postage.
  • Damaged, defective, or incorrect items: We cover all return shipping costs. A prepaid shipping label will be provided upon request after your return is authorized.
  • Original outbound shipping fee: This is non-refundable for standard returns. It will be refunded only in cases where the error was ours (wrong item, damaged product, etc.).
Free Shipping on New Orders: Remember that all new orders from prostatepq.com ship free to all 50 US states. If you choose to reorder after a return, you will not pay shipping on your replacement order.

9. Order Cancellations

If you need to cancel an order, please contact us as quickly as possible at [email protected] or through our contact form.

  • Before shipment: If your order has not yet been picked, packed, or shipped, we can cancel it and issue a full refund with no return necessary. Cancellations are processed within 1–2 business days.
  • After shipment: Once an order has shipped and a tracking number has been generated, it cannot be cancelled. In this case, you may refuse delivery or return the unopened product under our standard 30-day return policy.
  • Subscription or recurring orders: If you have set up a recurring order, please contact us at least 48 hours before your next scheduled shipment to cancel or modify it without charge.
Act Fast: Our warehouse typically processes orders within 1–2 business days of placement. If you need to cancel, email us immediately after placing your order for the best chance of cancellation before it ships.

10. Returns for Third-Party Purchases

Prostate PQ is also available through third-party retailers including Amazon and Walmart. If you purchased Prostate PQ through one of these platforms, you must follow that retailer's own return and refund policy.

  • Amazon purchases: Returns must be initiated through your Amazon account using Amazon's standard return process. Amazon's return policy applies, which may differ from ours.
  • Walmart purchases: Returns are subject to Walmart's return policy and must be processed through Walmart's website or in-store.

We are unable to process refunds or exchanges for products purchased through third-party retailers, as we do not have access to those transaction records. If you have questions about the authenticity or quality of a product purchased elsewhere, please contact us and we will do our best to assist.

Buy Direct for Best Protection: Purchasing directly from prostatepq.com ensures you are covered by our full refund policy, receive genuine NSF-certified product, and have access to our dedicated customer support team for any issues.

11. Contact Our Support Team

Our customer support team is here to help make your return or refund process as smooth and straightforward as possible. Please don't hesitate to reach out with any questions.

When contacting us about a return or refund, please include:

  • Your full name and email address used at checkout
  • Your order number (found in your confirmation email)
  • The reason for your return or refund request
  • Photos if the product arrived damaged or incorrect
Related Policies: This Refund Policy is part of our broader legal framework. Please also review our Privacy Policy and Terms and Conditions for complete information about your rights and our obligations.

Need Help With a Return?

Our support team responds within 2 business days — Monday through Friday, 9 AM to 5 PM EST.

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