Enter your order number and email address to get real-time shipping updates on your Prostate PQ order.
Your order number is in your confirmation email — it starts with PPQ-
🔒 Your information is secure and used only to retrieve your order details.
Can't find your order? Contact support — we're happy to help.
Look for an email from [email protected] with subject line "Your Prostate PQ Order Confirmation." Your order number (PPQ-XXXXX) is in this email.
Once your order ships (within 1–2 business days), you'll receive a second email containing your carrier tracking number and a direct link to track your package.
If you don't see these emails, check your spam or promotions folder. Add [email protected] to your contacts to prevent future emails from being filtered.
Orders placed before 2:00 PM EST on business days are typically processed and shipped the same or next business day.
Standard shipping typically delivers within 3–7 business days after shipment, depending on your location within the contiguous US.
All orders shipped directly from prostatepq.com include free standard shipping to all 50 US states — no minimum order required.
We ship via trusted US carriers:
We want every order to arrive safely and on time. If something goes wrong, here's what to do in common situations:
If your tracking shows "Delivered" but you haven't received the package, please take these steps:
Orders are typically processed within 1–2 business days. If you placed your order more than 3 business days ago and have not yet received a shipping confirmation email, please check your spam folder first. If you still don't find it, contact us with your order number and we'll look into it right away.
If your Prostate PQ arrives with visible damage to the packaging or product, please photograph the damage and email [email protected] within 7 days of receiving your order. Include your order number and photos and we will arrange a free replacement or full refund — no return required in most cases.
If a package is returned to us because of an incorrect or incomplete address, we will contact you via email to confirm the correct address and arrange reshipment. Please note that reshipment may incur a shipping fee if the original address error was on the customer's side.
To avoid delivery issues, always double-check your shipping address at checkout. If you realize you entered the wrong address right after placing your order, contact us immediately — if the order hasn't shipped yet we can update it at no charge.